Your experience matters. What you have to say is important.
Everything we do, individually and as a system, revolves around the health and wellbeing of those we serve and work alongside. In our continual pursuit of the best possible outcomes, it is essential that we hear from our patients.
Patient experience surveys
One of the main ways we hear from our patients is through short surveys they receive after a visit or hospital stay. Nearly all M Health Fairview patients will receive a survey through email, text message, or automated phone call following their visit or stay. Most surveys are received within 48 hours of a visit or within one week of being discharged from the hospital.
Leading survey vendor National Research Corporation (NRC) Health acts on M Health Fairview’s behalf to conduct the surveys, and we help customize survey contents based on the type of care you received. Within each survey is also an option to opt out of receiving future surveys if you wish. The survey is currently offered in English, Spanish, Hmong, Somali, Vietnamese, Arabic (phone only), Karen, Russian, Korean, and Nepali.
Randomly selected patients who received care in hospital, surgery center, home care, or hospice setting may receive a different survey required by The Centers for Medicare and Medicaid. If randomly selected, this survey will be mailed to a patient’s home.
Responses are handled carefully and confidentially
M Health Fairview values all feedback – good or bad – from any point in your visit, stay, or care journey. The responses to these brief surveys allow us to improve patient care and weave the preferences and experiences of patients into our everyday work, projects, and the services we provide.
Leaders of departments review your confidential survey results and comments regularly. If you express a concern with your care, you may be contacted by a leader to better understand and address your unique experience.
Survey results and comments may be shared anonymously with providers and care teams. Providers and staff appreciate reading your feedback, gratitude, and opportunities for improvement.
More feedback opportunities
If you have further compliments, concerns, or suggestions, please contact us. If you want to get involved on an ongoing basis, our Patient Family Advisor Programs allow patients, family members, and caregivers to share their experiences to help improve patient care.