Two-factor authentication (2FA) is an industry standard security measure that helps protect your MyChart account and health information by sending a one-time code through email, text message, or an authenticator app that you need to enter after logging in with your username and password. This additional security feature provides an extra layer of protection to prevent others from accessing your account, even if they know your username and password.
Step-by-Step Guide
1. Log in to MyChart with your username and password. If prompted to enter your email address and mobile phone number, enter your contact information and select Continue.
2. Select the contact method to send your two-factor authentication code: email or text message
3. Locate your email or text message based on what you chose in step #2. Enter your two-factor authentication code and select Verify to log in.
Your device is saved for 180 days after you complete two-factor authentication for the first time on that device. You can choose not to save the device by clearing the Trust this device checkbox when you enter your two-factor authentication code.
Two-Factor Authentication FAQ
Make sure you’re checking the correct email or mobile phone number you sent the two-factor authentication code to.
For email, check your spam folder and make sure the email sender for the two-factor authentication code is not blocked: dept-ims-mychart@Fairview.org
- Gmail users: From a computer, open your Gmail and go to your Settings (gear icon). Select See all settings and select the Filters and Blocked Addresses tab. Select unblock next to the email address you want to unblock.
- Yahoo Mail users: From a computer, open your Yahoo Mail and go to your Settings. Select More Settings and select Security and Privacy. Select the trash can icon next to the email address you want to unblock.
For text messages, check your phone is sorting by all messages and make sure the phone number sender for the two-factor authentication code is not blocked: 69607
- iPhone users: Go to your Settings on the home screen, select Apps, select the Phone app, and select Blocked Contacts. Swipe left and select Unblock next to the phone number you want to unblock.
- Android users: Go to the Phone app, select the More icon (three dots), select Settings, and select Blocked numbers. Select Clear or Unblock next to the number you want to unblock.
Two-factor authentication codes automatically expire ten minutes after they are sent. If your code has expired, select Resend Code to send a new two-factor authentication code.
You cannot use an authenticator app for two-factor authentication until you’ve logged in to MyChart at least once using a two-factor authentication code sent via email or text message. After you’ve logged in to MyChart, go to the Account Settings page and select the option to Verify with authenticator app.
Re-enter your MyChart password and follow the steps to set up your authenticator app. Once complete, the authenticator app will appear as a two-factor authentication option alongside email and text message when logging in to MyChart.
No, passkeys are a form of two-factor authentication, so if a patient logs in to MyChart using a passkey, they do not need to complete two-factor authentication with email, text message, or an authenticator app. Watch this video more information on passkeys.
We use two-factor authentication to keep your health information safe. This means you enter your password, and a code sent to your phone or email. We know it can take a little more time, but it helps protect your private information. For safety, this cannot be turned off. If you need help, we are happy to assist you.