Call: 1-855-FAIRVIEW, use MyChart or the M Health Fairview app to schedule a video visit appointment. (*Interpreter services are available upon request.)

Schedule online: Sign in to MyChart here or download the M Health Fairview App

Don’t have a MyChart account yet? Sign up for MyChart online or through the M Health Fairview App

 If you need help with MyChart

 Or call M Health Fairview MyChart Technical Assistance 1-855-513-5513

A MyChart account is recommended, but not required, for video visits. You will have separate instructions to join your video visit depending on whether you have MyChart or not.

Learn more about MyChart or sign up here

Download the M Health Fairview mobile app if you are using a mobile device.

Hardware Requirements

To complete a video visit, you will need a computer or mobile device with a camera, microphone and speaker.

For mobile devices, an internet connection is better than using cellular data. For computers, a wired (ethernet) connection is better than using Wi-Fi.

Operating System (OS) Requirements

*Keep device operating system up to date for best performance

Computers (Desktop/Laptop):

• Windows 11
• macOS
• Unsupported: Linux and Chrome OS (Chromebook)

Mobile Devices:

• iOS and iPadOS
• Android

Web Browser Requirements

*Keep web browser version up to date for best performance

Join with MyChart (computer or mobile)

Log in to MyChart

1. Complete the eCheck-In process prior to your video visit.
2. Once the eCheck-In process is complete, click Join video visit.
3. Update your preferred name and mobile number.
4. Check the box to acknowledge the Notice of Privacy Practices.
5. Click Next. You will then be prompted to complete the pre-visit technology check.
       • Select Allow if you are prompted to allow access to your camera and microphone.

Join with Email or Text invite (computer or mobile)

Click the link in your Email or Text invite.

1. Update your preferred name and mobile number.
2. Check the box to acknowledge the Notice of Privacy Practices.
3. Click Next. You will then be prompted to complete the pre-visit technology check.
       • Select Allow if you are prompted to allow access to your camera and microphone.

Visit our Virtual Care FAQs

Video Visit Troubleshooting

• Confirm you’re connected to the internet or cellular data. For mobile devices, an internet connection is better than using cellular data. For computers, a wired (ethernet) connection is better than using Wi-Fi.
• Confirm the operating system (OS) and web browser on your computer or mobile device are supported with each another and up to date. Review the technical requirements under the Prepare for Your Video Visit section for more details.
• Close other websites or applications running on your device (Zoom, WebEx, Instagram, etc.)
• Clear your web browser history; Refresh your web browser.
• Restart your device.

Still having issues? Call a support agent at 612-672-7266  (7:00 AM - 11:30 PM (CT), 7 days a week)

Desktop Instructions:

1. Log in to MyChart
2. Select the Menu option in the top left corner of the page
3. Scroll down to Account Settings and select Communication Preferences. You can also search for it in the search bar.
4. Within communication preferences, you can change what you are contacted about (opt in is an orange symbol, opt out is an outlined symbol), how you are contacted (email, text, and/or mail), and in some cases, when you are contacted. After making any changes, click the blue save changes button.
5. You can also update your contact information within communication preferences. When editing your communication preferences, you may also change your preferred phone number by selecting the star next to the desired number.

Mobile Instructions:

1. Open the M Health Fairview app on your mobile device.
2. Log in using your M Health Fairview MyChart account.
3. Click the more button and then the gear icon in the upper right hand corner.
4. Select down to Account Settings and select Communication Preferences.
5. This will open the communication preferences. Make updates and select Save Changes.

Desktop Instructions:

1. Log in to MyChart
2. Select the Visits tab on the top of the page.
3. Scroll down to Past Visits and find your desired visit. Select View After Visit Summary. You will now be taken to a printable PDF of your AVS.

Mobile Instructions:

1. Open the M Health Fairview app on your mobile device.
2. Log in using your M Health Fairview MyChart account.
3. Click the Visits button on the home page.
4. Scroll down to Past Visits and find your desired visit. Select View After Visit Summary. You will now be taken to a PDF of your AVS.

For American Sign Language (ASL) patients and Group Therapy services, visit our Zoom Video Visit page to access the platform for these appointments.