Amwell Video Visit

For questions about your scheduled video visit, contact a support agent at 612-672-7266 (7:00am – 11:30pm, 7 days a week)

Quick Tips for a Great Video Visit

Video visits are new for many patients, the tips below can help you have a better visit:

  • Make sure your computer or mobile device is charged or plugged in to a power source.
  • Establish a secure internet connection with your computer or mobile device. Wired connection is better than wireless (Wi-Fi) on a computer. Wireless connection is better than cellular data for mobile devices.
  • Minimize other websites/applications running on your computer or mobile device while participating in the video visit.
  • Find a private space in a quiet, well-lit area without distractions. Take a seat, if possible (so you don’t move).
  • Set the camera down at eye level, if possible (rather than holding it).
  • Dress as you would if you were being seen in the clinic.
  • Have your phone ready in case your care team needs to contact you for any reason.

Video Visit Instructions