Amwell Video Visit
For questions about your scheduled video visit, contact a support agent at 1-855-324-7843 (7:00am – 11:30pm, 7 days a week)
Quick Tips for a Great Video Visit
Video visits are new for many patients, the tips below can help you have a better visit:
- Make sure your computer or mobile device is charged or plugged in to a power source.
- Establish a secure internet connection with your computer or mobile device. Wired connection is better than wireless (Wi-Fi) on a computer. Wireless connection is better than cellular data for mobile devices.
- Minimize other websites/applications running on your computer or mobile device while participating in the video visit.
- Find a private space in a quiet, well-lit area without distractions. Take a seat, if possible (so you don’t move).
- Set the camera down at eye level, if possible (rather than holding it).
- Dress as you would if you were being seen in the clinic.
- Have your phone ready in case your care team needs to contact you for any reason.
Video Visit Instructions
If using a mobile device (phone or tablet), you will need:
- Mobile device with a camera, microphone and speaker.
- Secure internet connection. Wireless (Wi-Fi) connection is better than cellular data. If you use cellular data, you need 4G service and the maximum bars.
- MyChart account. Use the MyChart signup page if you need to create a new account.
- MyChart app (Visit here for instructions on how to get the MyChart app on your mobile device).
Instructions:
- Open the MyChart app on your mobile device and log in.
- If this is the first time using the app, select Add Organization and search for “MHealth.”
- Click Visits, then locate your upcoming video visit.
- Complete the eCheck-In process.
Note: If you’re already checked in for your visit, the eCheck-In button will not appear. Select your upcoming video visit instead. - Click the Join video visit button when it appears at the bottom of the screen. This will launch you to our Virtual Visit web page.
- You will be prompted to complete a technology check and confirm your call back number. Follow the steps to make sure your mobile device has everything needed for your video visit.
- After the technology check is complete, you will enter the waiting room. Please wait on this screen until someone from your care team connects with you.
If using a computer, you will need:
- Computer with a camera, microphone and speaker.
- You will need the latest version of one of these internet browsers: Google Chrome, Edge Chromium, or Safari. Google Chrome is the recommended browser. Download it at google.com/chrome/
- Secure internet connection. Wired connection is better than wireless (Wi-Fi).
- MyChart account. Use the MyChart signup page if you need to create a new account.
Instructions:
- Log in to the MyChart web page.
- Click Visits, then locate your upcoming video visit.
- Complete the eCheck-In process.
Note: If you’re already checked in for your visit, the eCheck-In button will not appear. Select the Details button instead. - Click the Join video visit button. This will launch you to our Virtual Visit web page.
- You will be prompted to complete a technology check and confirm your callback number. Follow the steps to make sure your computer has everything needed for your video visit.
- After the technology check is complete, you will enter the waiting room. Please wait on this screen until someone from your care team connects with you.