Virtual Care FAQs
Virtual care is a convenient way to see your provider from the comfort of home, completed securely through a mobile device or computer. Virtual care is a safe and convenient option in many situations, but not required.
Virtual Visit FAQs
Depending on the type of appointment and your provider, you may also receive a call up to 24 hours prior to your appointment to verify your information and answer some questions about your health if you did not complete the MyChart check-in process.
A video visit is a convenient way to see your provider from the comfort of home, completed securely through a mobile device or computer. Similar to an in-person visit in length. The provider and you can see each other, and the clinician lets you know the care plan during the visit. Differences include that vitals are not taken and there is limited opportunity for a physical examination. Video visits can be held for many conditions. If it is determined that a test is needed, you will be referred to a location that can administer it either prior to or following the video visit with the provider.
Phone visits can be held for many conditions, especially when a physical exam is not necessary (e.g. mental health, medication checks, etc.). Similar to an in-person visit in length. The provider will let you know the care plan during the visit. Differences include that there is no physical examination and vitals are not taken. If it is determined that a test is needed, you will be referred to a location that can administer it either prior to or following the phone visit.
MyChart eVisits are accessed via the M Health Fairview MyChart application (on you computer or smart device). To sign in or sign up for MyChart, please visit mhealthfairview.org/mychart.
You will answer a series of questions online with a provider about a particular condition. Responses are reviewed by a provider who you select. You can choose a provider you have previously seen (with a 24 hour response except weekends) or choose “First Available” provider for a quicker response. You will receive a clinical diagnosis or recommendation for next steps in care.
eConsults are a way for your primary care provider to connect with a M Health Fairview specialty provider on your behalf, and are available at your request. This option often provides quicker access to specialty review and response (days compared to weeks or months) while also saving you time from an in-person appointment. Your primary care provider will connect with you on any recommendations and next steps from the specialty provider
For video and phone visits, you can choose to see your own provider, but if they’re not available when you want to be seen, you may be offered options to see another provider in your desired timeframe. For MyChart eVisits, you select either a provider with whom you want to interact (this is usually a provider you have seen previously), or “next available” provider for a quicker response.
Video visits are conducted using secure, HIPAAcompliant video connections which are not recorded by M Health Fairview. Unauthorized recording is not allowed. If the visit is on the phone, your conversation is as secure as any phone call. If using MyChart to complete your visit, including registration (eCheck-in) or answering questions online, it is completed using a secure patient portal. The provider and nurse may be in a private space such as an exam room or office, where there will be complete privacy. They may also be in a clinic setting where other clinic staff members are visible in the background. In this situation, your provider and nurse will generally use headphones so others cannot hear you.
Video visits are billed the same as a normal in-clinic visit.*
Phone visits are currently billed as a normal in-clinic visit, due to temporary billing practices during the COVID-19 pandemic.*
MyChart e-Visits are currently billed between $45-$90 per visit depending on provider time spent on visit.*
eConsults are covered by most insurance plans with varying patient responsibility costs.*
* What you will be charged depends on your insurance coverage, including whether you have a co-pay or have met any deductibles.
Information for after your visit
What happens after my visit?
Just like an in-office visit, the provider can send prescriptions to the pharmacy of your choice, order lab tests, or recommend follow-up appointments after a video, phone or eVisit. Someone will help schedule any required follow-up care at the end of the virtual visit or through a phone call afterward.
If, during any type of virtual visit, it is determined that you need to come into the clinic to have your health concern addressed, we will schedule an in-person visit, and you will NOT be billed for the virtual visit.